Solved: Apple TV Keeps Crashing and Restarting


When I was trying to run my Netflix App on my Apple TV 4K, it keeps crashing and remote disconnecting. It was really frustrating. One my friends gave me some solutions to resolve this problem. In this article, I am going to tell you how to fix this problem.
Restart your Apple TV:
Using Remote

  • If you are using  Apple Tv Remote or Siri Remote, Press and hold the “Menu Button” until light flashes on your Apple TV.
  • If you are using Apple Tv Remote (white or aluminum), press and whole the menu and down button until light flashes.

Using Settings

  • If your Apple TV is a 3rd generation or earlier, you can open “Settings” -> click “General” -> click “Restart”.
  • If your Apple TV 4th generation or 4K, you can open “Settings” -> click “System” -> click “Restart”.

Note: If your device doesn’t Restart, switch off the power of your Apple Tv and wait for 10 seconds. Then switch on it.
Unplug the Apple TV:
From power source, unplug your Apple TV. then wait 10-15 seconds. After that plug your Apple TV into a power source.
Update the Apple TV Firmware

  • If your Apple Tv is 4th generation, then go to “Settings” -> tap “System” -> tap “Software Updates” -> choose “Update Software”.
  • If update available, choose “Download and Install”. Don’t unplug your Apple TV until update completed.
  • After an update, your TV will be Restarting.
  • If you want to set “Update Automatically”, go to “Settings” -> System -> Software Update -> turn on “Automatically Update”.

Restore the Apple TV
Before Restore, you have to take “Backup” your Apple TV. Because it’s Factory Settings that erase your Apple TV.
1.Apple TV 4K or Apple TV 4th Generation

  • Launch “Settings” app on your Apple TV.
  • Choose “System” -> choose “Reset”.

2.Apple TV 3rd Generation or Earlier

  • Launch “Settings” app.
  • Click “General” -> click “Reset”.

 

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