iOS 9: How to fix “Cannot get mail the connection to the server failed”

If you getting “Cannot Get Mail The connection to the server failed” error on your iPhone, iPod, and iPad running iOS 9 or iOS 8, learn how to fix this issue.
This error appears when iOS devices (iPhone, iPad or iPod Touch) try to receive new emails, particularly from Microsoft Exchange account.  Normally this issue appeared on all devices like iPhone 6 and iPhone 6 Plus,  iPhone 5s,  5c, 5 and iPhone 4s and most of the iPads.
Solution No 1: Change Security Settings of Microsoft Exchange 

  1. Open Active Directory Users and computer
  2. Select View -> Advanced Features on the top menu.
  3. Right, click the mail account which causes issue and select Properties.
  4. Select Security tab. Then select Advanced.
  5. Tick the checkbox “ Include inheritable permissions from this object’s parent”.

Solution No 2: Move email to the different inbox
Move all emails from inbox to different folder or temporary folder (create the temporary folder on the server)
Solution No 3: Change the  Account password
Change the Yahoo account or Microsoft Exchange email account password and check the problem.
Solution No 4: Reenter Password
This problem happened on your iPad or iPad after you changed your mail password in computer or laptop.
On your iPhone or iPad, Navigate to Settings > Mail, Contacts, Calendar  > Account  >Password.

Select the Password and enter a new password. Your iOS device might prompt you to sign into making this change. After log into the mail account, it updates email password and refreshes mails.
Listen: Try 2 or 3 times if it does not bring the prompt.
Other fixes:-

  • Enable and disable Airplane mode on your Apple device settings.
  • Delete the account and create it as a new account.
  • Reset Network Settings (Settings > General > Reset – Reset Network Settings)
  • Disable iCloud. Navigate back to mail account and reset a password.
  • Change the “Mail Days to Sync” field to “No Limit”.


5:11 am

One response to iOS 9: How to fix “Cannot get mail the connection to the server failed”

This happened to me, but what I did was simple:
1. I went to the “Passwords & Accounts” section on my iPad.
2. Under “Accounts”, there was a tab that said “Exchange” (which was what I had problems with). I clicked on that tab, leading me to the “Exchange” section.
3. Under “Exchange” it says “Account”, with your email address next to it. I clicked that, and then pressed “Done”. After this, the emails I was meant to receive appeared.
Hope this helped!

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