Fixed: Flex not tracking/counting all steps correctly


Fitbit Flex was syncing and it stopped tracking steps. But it tracks only calories and miles. Here given some ideas to resolve the tracking issue.
Solution 1: Restart your tracker
If your tracker not working properly, try to restart it.
Do an accuracy test, follow the below instructions

  1. Place your wrist-based tracker on your wrist.
  2. Walk 100 steps, and count each step.
  3. In between that stop and sync your tracker and see your phone how many steps are yet counted.

Note: If the Fitbit counted steps are less than or more than 100, please contact Customer Support team for further assistance.
Solution 2: Calculate stride length
We use a Fitbit to measure a distance which we have been walked or run.The stride length is measured by height and gender.
Steps to calculate your stride length

  1. Move to track where you know the accurate distance.
  2. Start moving on your track and count how many steps you have moved (at least 20 steps).
  3. To get your stride length divide the total distance by a number of steps moved (in feet).

How to change stride length information

  1. Go to the Home page, and click on the gear icon at the top right of the screen.
  2. Tap on Settings.

change stride length
3. Inside “Personal Info” and move to “Body Info”.
4. Enter your running and walking stride lengths.
5. Click on Save.
Solution 3: Use MobileRun
MobileRun tracking steps
MobileRun helps to track all the steps, calculate distance, active minutes and calories burned.
How to calculate step variation
Steps variations are calculated based on the number of factors.
For Example,
You can’t add the stride length as input manually to the Fitbit profile, but it uses default settings based on height and gender.
At the upper right side of the dashboard, there is a gear icon. Go to the device settings page and change the Dominant hand setting.
The use of the Dominant setting is it reduces the step counting when the body is not moving.
Go to driving Manual Log and delete any unwanted steps that have been counted.
Note: If you want any extra information please contact Support.
SEE ALSO: How do I know when your Fitbit flex is fully charged?
Solution 4: Sync your device
Try to restart your Flex. After restarting, you can sync your iOS Fitbit app by doing the below steps:

  1. From your iOS device, open the Fitbit app. Log into your account.
  2. Open the app dashboard and enter the tracker name at the top.
  3. Check whether your tracker has a battery life.
  4. Move down and click on the “Sync Now” and wait for a few seconds for the sync to complete.

Solution 5: Update the stride length
Try to update the stride length and do the below steps:

  1. Place your Fitbit on your hip or torso.
  2. Stop it for few minutes.
  3. Then, walk 100 steps and check whether to count step at each time while your feet strike the ground).
  4. Stop, and check whether your tracker to see your step count.

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