Fixed: FaceTime Poor Connection on iPhone, iPad & Mac


Facetime poor connectionNowadays people mostly use FaceTime for communication rather than phone calls. Recently a friend of mine has reported to me that iPhone’s FaceTime is troubling him a lot as when he is using FaceTime a message with a blurred background appears on the screen often, saying “Poor Connection”. At times it resumes automatically, but most of the time it seems to be troubleshooting for him. We both used some of the common fixes to solve this problem and easily that worked for him. So, today I would like you to give a few tips and tricks to solve “FaceTime Poor Connection on iPhone, iPad, and Mac as well.

FaceTime poor connection

Reason for this issue:

  • Check whether your device has been put on airplane mode. Accidently, we may turn it on.
  • Due to weak network coverage. At times you may be in a weak network coverage area and that may cause this issue.


1: Turn ON the Wi-Fi Assist option on iOS

This setting helps in continuing the FaceTime Chat. If you have only limited Cellular data or Plan, skip this suggestion and move on it the solutions.

  • Launch Settings -> Cellular/ Mobile Data.
  • Scroll down to view the Wi-Fi Assist option.
  • Now Toggle On the Wi-Fi Assist option. This helps in switching automatically from the Wi-Fi connection to Cellular data if the Wi-Fi signal is weak.

2. Restart your Wi-Fi router

When you encounter that you are having a poor signal, go near to the router and check whether you get the signal. If you are getting a signal, then that means you were sitting in a weak network courage area. But if you still didn’t get the signal, follow the settings below.

  • Unplug or turn off the Wi-Fi router and wait for about a minute.
  • Then turn it back on and check if you getting the signal again.
  • This worked for my friend. So try it out to get benefited.

Solution 1: Check Apple’s System Status Page

This page helps in knowing the issues with Apple’s server. If you find any issue with FaceTime, you don’t have to do anything. Just wait until Apple solves the issue itself. To check the status.

Apple System status page

  1. On your iOS or Mac, launch Safari or any browser and visit Apple’s System Status Page.
  2. Check if there is any problem with FaceTime. If you didn’t find any, then the problem is with your device.
  3. So, try the next fix to solve your issue.

Solution 2: Restart your network connection

If this issue is due to any network connection, then this will help you to fix the issue.

For iOS

If you are using a Wi-Fi connection, then follow the steps below.

Restart iOS Wifi

  1. Launch Settings -> Wi-Fi.
  2. Toggle off the Wi-Fi by moving the slider from right to left and wait for a few seconds and toggle it on.
  3. If still, you have this issue, then try the next solution.

Note: If your device is connected to Cellular then turn off the cellular connection and turn it on after a few seconds.

For Mac

Restart mac Wifi

  • On your Mac, tap on the Wi-Fi symbol in the menu bar.
  • Then select Turn Wi-Fi off and turn it On.
  • If still, the trouble is there, try to connect your device with another Wi-Fi connection.

Solution 3: Update to new iOS and macOS

If this issue is due to so bug or software problem then updating to the new iOS or macOS will sort out the issue. So let us try to update the device and check whether the issue is solved.

For iOS

iPhone Software Update


  • Launch Setting-> General -> Software Update.
  • If you find any Software Updates, Download and Install them.

For Mac

Mac Software Update

  • Tap on the Apple icon from the top left corner and choose System Preferences.
  • Then choose Software Update. If there is any update Download and Install it.

Solution 4: Restart FaceTime on your device

On iOS

iPhone FaceTime

  1. Go to the Settings and scroll down to tap on FaceTime.
  2. Then turn Off FaceTime and wait for a few seconds and then turn it On.

Tip: You can also restart your Apple device, once after turning off FaceTime.

On Mac

  1. Open FaceTime and tap on FaceTime from the menu bar.
  2. Next, select Turn FaceTime off and restart your Mac.
  3. Then relaunch the app.

Solution 5: Change/ Reset DNS (Not sure)

If you are not interested in doing this, please don’t do it.

  1. Launch Settings ->Wi-Fi and press on the info symbol of your current Wi-Fi connection.
  2. Then tap on Configure DNS and then change Automatic to Manual.
  3. Now, delete the DNS SERVERS by swiping from right to left and tap on Add Server.
  4. Type DNS Server) and also add one more server (Google’s DNS Server).

Solution 6: Reset Network Settings 

If you have any Network issues, resetting will help you to sort out the problem. This will reset all the saved network passwords, information, etc.,

For iOS device

Reset Network settings

  1. Tap on Settings -> General -> Reset -> Reset Network Settings.
  2. Enter the Device’s passcode and again tap on Reset to confirm the action.

For mac

  1. Tap on Apple icon -> System Preferences -> Networks.
  2. Select Wi-Fi and select the – (minus) symbol and click on Apply to remove Wi-Fi.
  3. Restart your Mac and tap on the + symbol.
  4. In Interface, add Wi-Fi and tap on Create. Then click on Apply.

SEE ALSO: FaceTime Green Screen Background on iPad, iPhone, or Mac

Solution 7: Check iPhone Restrictions

Accidently, if this app is being restricted on your iPhone, then it will cause this problem. So check whether FaceTime and Camera are added to the restriction list.

iPhone Restriction Settings

  1. Launch Settings -> ScreenTime  -> Content & Privacy Restrictions.
  2. Tap on Allowed Apps and check whether Camera and FaceTime are added.
  3. If not just remove it from the restriction.

Solution 8:Check Date & Time

Sometimes changing the Date & Time setting may help to fix your issue.

Date & Time

  1. Launch Settings on your iPhone.
  2. Then tap on the General.
  3. Now select Date & Time.
  4. Here, you can select the Set Automatically option.

I hope these solutions will help you to solve your issue if do not try to contact Apple Support. If you have any suggestions or doubts regarding this article, please leave that in the comment box below.

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