Outlook Mac 2011: "This identity cannot be opened with this version of Outlook”


After reinstalling Outlook 2011 for Mac, lot of users getting error message: “This identity cannot be opened with this version of Outlook”.

This identity cannot be opened with this version of Outlook

Solution: Download and install latest update

  1. Open Microsoft Auto Updater (MAU). If you want to open MAU, open any office application and choose “Check for Update” option under Help menu in the menu bar.
  2. OnceMicrosoft Auto Updater is opened, choose Keep in Dock.
  3. Close all Microsoft application (simple way logout: when you login press and hold Shift key. It will disable startup items including the hidden items.Don;t worry it not corrupt any application.
  4. Choose MAU from the Dock. Download and install suggested update. Restart your computer between each update. (sometimes Mac temp folder where the Outlook update wants to write to is locked, restarting computer clears temp folder and fix this problem)
  5. After you complete the update, remove MAU from Dock.
  6. Also run repair permissions in Disk Utility (Applications/Utilities).

SEE ALSO : How to fix : Outlook 2011 for Mac won’t open

If you knew any other solutions to fix “This identity cannot be opened with this version of Outlook” error, inform us via comment.

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