How to fix Printer job "On hold (Authentication required)" – Mac


After adding printer in MacBook Pro, users can’t print page. When they try to print, print job is held with the following status:-

On hold (authentication required):

printer job on hold authentication required

Solution 1: Enter users ID and password

  1. Click the Resume button.
  2. Enter your user id and password in the authentication window.

Solution 2: Delete printer based password in Keychain

If you are still getting “Authentication Required”  error when your try to connecting to a shared printer which is connected to a Mac or Windows,

  1. Launch Keychain Access and delete all items/passwords linked to the problem printer.
  2. Try to print again.
  3. It now show  a dialog box to enter your username and password.
  4. Enter Username : guest, Password : guest.
  5. Tick he check box “remember” in keychain.
  6. Press OK.

If you knew any other solutions to fix ” Mac/Windows Printer job “On hold (Authentication required)” error, inform us via comment.

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