How to Fix: iTunes does not recognize iPhone, iPad or iPod Touch


After updating iTunes to iTunes 12, lot of users faced this issue. when they plug in their iPhone, iPad or iPod Touch to their computer, there is no pop up on iTunes. Users can’t get sync button.  So user thing iTunes does not recognize their iOS device.

iTunes cannot detect the following devices.

Devices : iPhone 6, iPhone 5s, iPhone 3gs, iPad 2, iPod Touch 5th generation.

OS : iOS 8.

iTunes : iPhone connected

The location to where you can see your device connected has changed in iTunes 12. See the picture.

Solution 1: Uninstall all 3 associated programs.

  • iTunes
  • Apple Mobile Support
  • Apple Application support

Then reinstall iTunes 12.

This is solved Windows user issue with iTunes.

Solution 2:- 

In Device manager, right click the Apple device entry and choose update device software.

Select “Browse my computer for driver software” option.

Then select “Let me pick from a list of device drivers on my computer”.

Click the Have disk button.

Note: If the Have Disk option is not present yet, choose a device category such as Storage Device or Mobile Phone if listed, and then click Next option. Have Disk button will appear.

Choose Browse button. Go to C:Program FilesCommon FilesAppleMobile Device SupportDrivers.

Double click the “usbaapl” file. (In Windows 64bit OS its name is  “usbaapl64” and located at C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers).

Click Open in Hard disk view. Then click the Next button and click Finish. Now Windows will install the driver.

Solution 3: In your iOS device, disable restrictions.

Go to Settings -> General -> Restrictions -> Disable Restrictions.

Solution 4: Reset your iPhone, iPad or iPod Touch 5th generation.

Solution 5:-

Reboot both iOS device and MacBook.

Hold down both on/off button and Home button together until Apple logo appears.

Solution 6:-

Force quit “usbmuxd” process in Activity Monitor.

In Activity Monitor, Select “All Processes” in View menu. Look PID column. That is the process ID.

Other Solutions:-

  • This problem might happened because of faulty cables.
  • Repair disk permissions using Disk utility and then restart your desktop.
  • Go to terminal and type sudo killall usbmuxd . You need to enter your password.

So if you have any other solution for iTunes cannot detect iPhone issue, do let us via comment.

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