iPhone 6 Ring / Silent Switch not Working? Here's How to Fix it


Recently iPhone users reported this issue in Apple support communities. iPhone 6 ring/silent switch is stuck in silent mode. Mute button doesn’t work. But it doesn’t stick in ring mode.  This issue also happened in iPhone 5s, iPhone 4s (iOS 6).

Devices: iPhone 6, iOS 8.

Solution 1:-

This is a common solution to solved this mute button issue.

iPhone Assistive Touch menu

First turn on Assistive touch. Go to Settings -> General ->Accessibility -> Assistive touch ->on

Then Tap circle.

Choose “device”.

iPhone Assistive Touch mute and volume options

Now you have chance to”mute” or “unmute”.

After doing this step, turn off Assitive touch (as your wish).

SEE ALSO : How to Fix iPhone 6 Plus Volume Problems

Solution 2:-

First check your iPhone warranty status via online. If your iPhone covered any under warranty or Apple care, take the iPhone to Apple service center.

Also read Apple support guide : If your iPhone, iPad and iPod touch buttons not working?.

If you have any other solutions or doubts about iPhone silent mode issue, do let us via comment.

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36 responses to iPhone 6 Ring / Silent Switch not Working? Here's How to Fix it

I have an iphone 6 purchased from Verizon. Recently it seems to be stuck in silent. The fix found using accessibility did not work. I changed ringtones, didn't help. All show it should have sound, but doesn't when rung. Restarted, no luck. It is in good condition and well cared for otherwise. Any suggestions?
Debbie

Had same problem – switch would spring back without working, leaving phone in the muted position. I kept pushing the switch on and off (up and down) and, with enough force so that the protruding switch moved fully, it started working and eventually clicked in each position. I kept doing this and now it works perfectly. It stays in whatever position I put it in. I'm guessing there was some small mechanical issue in the case or switch that can be fixed by use.

Hi. I had this same issue iPhone 6 – still not ringing even after removing mute on Assistive button – try this extra step.
Follow steps above, then from another line, call your iPhone, or have someone call you, while the phone is vibrating, turn the silent switch on the side of your phone off and then on again. Your phone should start ringing again .

Seriously THANK YOU SO MUCH! I thought my phone had water damage, I lost the sound like 4 months ago, but your assistive touch trick worked!! Thank you!! 🙂

I had the same problem and then I realized it was the plastic piece on the inside of Lifeproof case that prevented me from moving the silent switch. I removed the phone, moved the silent switch off and slide the phone back into the case making sure it was not touching the black plastic part inside the case. Now works.

Hey i know what you can do i have an iphone 6s plus and i had been struggling for about an hour or so and i turned off my phone for a while turned it back on sound was working you just have to turn it up after turning back on.

I also had succes with forcefully pushing the bottom back and forth a few times. It took about two or three times before it began working again.

Seriously, I don't believe fluff or dirt is the root cause of the majority of there sounds issues. It started after OS update.
Come on Apple, send out a patch.

I have the iPhone 6 and had the same problem! I fixed this by getting a small cocktail stick and cleaning the dirt from inside the area of the button I then tried again and it went back fine it now works perfectly 🙂

Jane…..THANK YOU
I've had this issue for months and tried absolutely everything to resolve it.
Upon close examination i found a little build up of dirt (as you said) underneath the mechanical mute switch. I gently ckeaned it out using a pin. Niw the seitch engages properly again and ny tones have returned.
Very very pleased

Thank you, thank you, thank you!!!!!!! I thought I was going to have to get mine repaired or a new phone, but I'm so happy that I found your site because it's ringing again!! You rock!

i had the same problem with my iphone 6s.so i kept pushing it back and forth and it started working after 4-5 times

Thanks so much for the "Assistive Touch" solution. It worked perfectly!! After a reboot didn't fix the problem, I thought I was going to have to head over to the Apple store — you saved my day!

Button was stuck in the Mute position. Tried the Assistive Touch button and it worked perfectly. Then read some of the replies, so tried cleaning the area where the button is located with a safety pin… that worked too! Was able to switch the button back and forth easily. Thanks for all of the suggestions!!

My iphone 6 was stuck on Ringer and I couldn't put it on silent. I took my case off and used force and pushed the button back and forth several times and it fixed it!!!!! THANK YOU SO MUCH!!!!

Thanks for these solutions, loved the one that mentioned the mute button, partner hadn't realised he's knocked it on silent – after lots of frustration it miraculously works again!!!

Amazing solution – Thank you so much !

The Assistive Touch function got the ringer working again, but as soon as the phone had rung once, the 'broken' mute switch started working normally again, so – Total Fix !!

Thank you again

I dropped my phone just hard enough to make the mute button stuck on constant mute. I've taken it to iPhone fixit shops, cruised all the discussion boards, and spoke to two different Apple reps and all of them said it was a lost cause. Your fix via Accessibility was brilliant. Thank you so much for the advice.

Open the Lifeproof case (gently) and remove the iPhone. Notice that the ringer toggle on the case has a small indentation where the toggle switch on the phone fits in. Place the toggle switch corner into the case first making sure that the switch fits into the indentation of the case correctly. Test the switch before putting the back of the case on. If it does not work, remove the phone, move the switch on the case back and forth a couple times, realign and slide the phone back in the case. Test again before putting the back of the case on.

I have been trying to fix this problem for 4 MONTHS!!! I didn't want to call in or go to a store because I hate waiting and as I'm deaf I don't need the sound anyways. But my kids liked to talk on skype and listen to an app both of which need sound. Yahoooo thanks for helping!!!!

This was VERY helpful!!! Finally after MONTHS of having it on silent/Vibrate I can finally hear my phone ring again!! I literally wanna cry lol THANK YOU!!!

You won't believe this. I had an EYELASH stuck at the top of the mute switch. Phone had had this problem for months. Hard to believe it fixed the problem. You never know….

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