How to Fix iPhone 6 Plus Volume Problems


Lot of iPhone 6 and iPhone 6 Plus users reported volume issues when using the iPhone. Volume for both phone and speakers are too low. Some times when user hit volume down button once, volume is depleted to zero. Even if users tap the volume up button, it still down goes to zero.

Some times volume indicator disappears. The only way to get volume indicator back is restarting the phone.

Some times volume is too loud when users play music.

Solution 1:-

Remove protective plastic that came on the screen. Actually its is not a screen protector. Its a shipping / packing material which covers the speaker at the ear.

Solution 2:-

Go to Settings -> General -> Accessibility -> Hearing Aids and turn on ‘Hearing Aids’. It will increase speaker volume. But it will automatically turn off ‘Phone Noise Cancellation’ which is set to On by default in iOS 8.

Hearing Aids

Solution 3:-

Go to Settings -> Sound. Find a volume sound bar with slider under ‘ringtones and alerts’. Disable ‘change with buttons’ and increase external volume.

Solution 4:-

Reset all settings.

Solution 5:-

check if your phone have any 3rd party screen saver and it might covering ports. Peel it.

Solution 6:-

Blowing into the connector  might solve the volume problem.

If you knew any other solutions, do let us via comment.

9:35 am

141 responses to How to Fix iPhone 6 Plus Volume Problems

i have a iphone 6s plus… i got it on october 2015.. it was working all fine but off recent sometimes there is no volume… i try to turn up thevolume but its shows that the volume is already up… when i restart the phone it works fine then… again when someone calls it again goes down… again i have to restart it… when i search somthing in google the keyboard volume goes down… does anyone having the same problem? can anyone give a solution to it.. thanks

I read all the comments after trying everything I could think of. I never pulled the plastic film off @ it loud so I hear people talk. Good ole Siri brought me to this fix.

OMG your my hero. After downloading the 10.2.1 my iphone 6+ died. It was under warranty and Apple replaced it at my expense of $30 for postage. The second phone had issues and one of them was the fact I could not hear nor could the caller hear me. After fourteen calls to Apple they replaced the phone again only to get the second new one in a week to find that I couldn't hear anything nor could the caller hear me. I didn't realize the cover was on the phone until I saw your post. I removed the cover and holy cow I can hear again! Now all is well in the land of apple Iphone for now. Thanks again for posting or I would have never figured this out!

Swipe up from bottom of control center from lock screen & home screen & try swipe right volume to see if sound is on.
If it not work with sound try updating to ios 10 here how go to Setting, General, Software Update, tap download, tap agree & tap install from ios 10.

Tried a lot of these, none worked. My son, looked at some other things also and somewhere in these comments he said someone said to suck on the earpiece. I'll be honest, I told him I WAS NOT GOING TO SUCK on my phone. But eventually I tired of not being able to hear, so, when no one was around, I did it. And at first, no change. I thought, I'm such an idiot, he was probably making that up to mess with me. So tried again couple days later, and to my surprise, IT WORKED!

Tried loads of different things. Nothing worked. Doing your suggestion of sucking the earpiece actually worked perfectly. Happy days!!! ??????

Sucking out the earpiece, along with cleaning out the earpiece with a QTip and thumb tack, did the trick! I had the same reaction about sucking out the earpiece. EWWW! But I can now hear out of the earpiece, so there's that…
(BTW, changing the setting in Ringtones and Alerts and the setting in Hearing Aids did absolutely nothing to fix the problem.)

I can't believe it! I read this post, and thought "what do I have to lose? "To my astonishment, it worked like a charm. I can hear my phone calls now. Thank you so much! Now I feel the sudden urge to vigorously re-brush and rinse

My husband cleaned the earpiece/speaker 9the little slit at the top of the phone, in the middle)with a lightly wet cloth and OMG'sh, I can hear now! It is super loud now. He said there was makeup gunk inside of it. Fixed!

I got a replacement iPhone after I dropped mine in water. My office gave me a used one and I could barely hear anything through the earpiece. Tried upgrading the iOS, changing accessibilty setting, no difference. I considered the sucking solution, but knowing what type of water my iPhone fell into, there is no way I was going to try it before giving ithe replacement phone a thorough cleaning.
I used eyeglass cleaner and the accompanying cloth that comes from COSTCO and cleaned the earpiece slot. I ran it over the slot many times, surprised to see so many dirty marks on the cloth. The volume is so loud and clear I now placed the iPhone in a fully enclosed waterproof case.

I have a hand down iPhone 6 plus from my sister its two years old and I had notice before my sister always used a headset to use it now I know why. I look old over the web nothing on the settings change anything whatsoever I read some people clean the earphone with a swap and alcohol. I didn't have alcohol at the moment so I just went to the bathroom pick up a soft toothbrush that I use to clean things not for my teeth and brush the earphone area rely well try it with a phone call and to my surprise it WORK !!! after two hours playing with my settings turning on and off my phone nothing else work then I read this sucking thing and I sucked it too for the hell of it thanks for the post. No worries it was clean already LOL !!!

My iPhone 6 is garbage I seriously hate cell phones now-a-days they don't make them good anymore no time is spent qualifying these devices which is why they suck and have so many issues, they are only worried about charging $800 for crap. My phones volume never stays on if I put it on silent and then put it back to volume I have to turn off my phone and turn it back on in order to get sound again. Fucking garbage I would really love my money back for this POS. I'm a qualification engineer and I would have never approved these phones for public use as they fucking suck.

Did you ever fix the problem? I have been having the same problem and not sure why it's doing that. It will just go on mute and I have to restart fornit to work

Read all these responses, tried the cleaning, tried rebooting phone, tried resetting the factory settings, tried the hearing aid button, nothing worked, read about deleting Facebook app + FB messenger and thought it was ludicrous, didn't really believe it, but I deleted it and instantly worked! Haven't tried reinstalling to see if it does it again or not, but would suggest to anyone, to try it if their hearing volume is so low you can't hear…..Good luck!

I was having this problem and was going to fiddle with the volume controls. The phone has a ringer button that sits above the volume buttons, so they're stacked in a row. I clicked it on (it was red when turned to off setting) and the ringer volume appeared in the middle of my screen with the volume level showing. Sent a text to myself. It worked!

Yes: my 6S volume keeps going on and off, on and off. I tried some of the suggestions, but none have succeeded. I have heard that Apple knows of this dilemma, but a fix has not been forthcoming…

I have lost four hearing aids by removing them on a iphone6 taking our so can hear and walk off and leave them. So I got a new iphone 6s but every suggestion does not work. I just got a blue tooth head set and is charging time will tell? If I had it to do over I would buy another brand. After hearing The CEO of Apple on 60 minutes that America's are not smart enought to build these and china workers are.

I've had my i phone 6 plus for 1 1/2 years problems with hearing any calls. Always have to have the phone on speaker, embarrassing to say the least. Now the issues are really getting worst, the voices sound muffled tired of saying "what did you say" or hand up and text me. Awful and frustrated!

My husband cleaned the earpiece/speaker 9the little slit at the top of the phone, in the middle)with a lightly wet cloth and OMG'sh, I can hear now! It is super loud now. He said there was makeup gunk inside of it. Fixed!

Hi Everyone,
I have a brand new iPhone 6s and just began having this issue. Tried everything and even restored the entire phone. After reading these posts, I was ready to take the phone back when I remembered I made a seemingly small adjustment a couple days ago. Here was my problem: I had changed the EQ setting to OFF after screwing around with the various sounds listening to music. Turns out, setting the EQ to the Late Night setting makes your ringer, text tones, keyboard clicks and music MUCH louder (I'd say about 35% louder). Give this a try guys, hope it helps!

Settings > Music > EQ > Late Night

Second Iphone 6S, constantly turning ringer off. Must restart the phone all the time. Updates and resetting the phone do nothing to solve the problem. Bottons, settings, accessibility, lock sounds are all correct. This is my last iphone. I have had to take two days off work to travel to Apple Stores, be treated like it is my lack of knowledge and have wasted hours of time, lots of money in wages and gas. They just to tell me to make another appointment and come back or take a class. This is unexceptable. Apple products now have too many things that interfere with basic functionality. I now know more than many Apple techs and it still doesn't help.

By the way, resetting the phones and restoring them to factory settings do nothing to fix the problem, so don't waste your time.

I really wish that our money meant something because Apple isn't listening to our complaints. We can stop buying iPhones but they will still get richer and do better! There are never enough people to kill a corrupted business.

I got an iphone 6 and the volume kept lowering to mute by itself…in music, ringer, alarm, notifications…whatever! I turned off access to microphone in the fb messenger app and it fixed completely.

I have been dealing with very low volume issue for months so after many trips to the sprint store constantly on the phone with Apple I was fed up!! Screw software update it was time to bring out the big guns! I was losing my mind! I dipped a toothbrush in alcohol, squeezed the access liquid with a towel then while I was letting the toothbrush dry a little I took a safety pen cleaned around my ear piece in the crevices ugh it was filthy! then cleaned around the mouthpiece and cleaned out the eight holes at the bottom of my 6plus I think I pulled out everything that had fell to the bottom of my purse Lol! Last I took my toothbrush and cleaned really good around the earpiece & mouthpiece DRUMROLL! IT WORKED! I am now off life support!

I had the same (low call volume)issue with 6S. Tried all recommended configurations in Settings, but didn't work. The call volume increased after doing the following.
1. iOS upgrade to 9.3.4
2. Cleaning the speaker slot with an earbud. Apparently the slot looks clean but I could remove a lot of dirt from the slot with the ear bud.

Don't know which of the two worked for me, but now the call volume is much louder. I keep it at 70%.
Hope this helps.

I just dropped my iphone 6 in water.
Immidiately i cleaned it and make sure it was dry. Then i kept it in rice for around 30 min.
Now everything is working ok except the sound. When i increase the volume there is this "headphone " written and headphones are not actually connected.
What to do?? I can hear calls on speaker

Suffer with very low volume of my IPhone even not audible from 10 days, after read so many suggestions, with tooth brush I clean the speaker of my IPhone and instantly all fixed. Best of luck 👍🏻

Omg! Thank you very much! I just received a replacement iPhone 6s Plus, and don't have a case for it yet, so I had not removed the plastic film over the screen! I was furious about the very low phone volume! Ha! When I took off the plastic, it worked fine. Feeling kinda dumb! 😉

I'm having similar problem but in my case I had the hardware changed and it worked for a few days but has gone low again now. Don't know what the cause could be. I'm very furious right now.

I was having the same issue, I cleaned the ringer button with a small pin, getting all the dirt out and the volume will go back to normal.

On an iPhone 6 I had low volume on calls: take a fine bristle brush and pinch the bristles together, dab repeatedly into the earpiece to clean out the fine mesh. Cleared the problem straight away.

Wow!! I'm new to using a smart phone, period. This volume irregularity occurrence appears to be such a common issue with the iPhone 6 and kindred. I'm a courier and MUST have that maps audio working while driving. I got up one morning and started working and out of the blue there was this TINY little voice trying to tell me where to go. I FREAKED and was pissed at the same time. Geez! A new phone, just a month old from the smart phone leader (APPLE) acting up already?? I had to hold it to my ear and drive at the same time for my shift that day. I could have gotten a ticket! So later I find this site and checked all volume control settings, etc., and did many of the suggestions mentioned above. Nothing worked except the "toothbrush cleaning" and "sucking on the speaker"!! BAM!!! I felt like Dr. Frankenstein, "IT'S ALIVE, IT'S ALIVE." LOL Back in business. This should be standard common-sense troubleshooting info from Apple along with all the high-tech-sounding "settings" suggestions that aren't always the answer. 🙂

There is definitely a setting or an interface problem that affects the earpiece volume as it can be quite random and intermittent. It is interesting that Apple doesn't seem to know how or care about fixing this problem. They just leave it up to the users to find some way to work around it rather than fix their damn equipment. Their quality and service has deteriorated year after year. They need a true leader and not just another damn executive.

I found that the Sonos App on my iPhone6 was linked somehow. I fixed it hy turning off the 'Hardware Volume Control' and 'Lock Screen Controls' Seems fine now.

I don't believe I just sucked my iPhone and it fixed the no/low volume! Yeech! But OM gosh it worked!!! The little slit at the top! I was ready to go to the store and give them this phone back but it's fixed now!

What a simple fix in this tech world!! Sucking on my iPhone ear speaker and wiping it with rubbing alcohol and a Q-tip worked, and I can clearly hear calls again!!

Ditto. Out of desperation, I sucked on the earpiece and used a toothbrush to brush out dirt/dust. Voila! I'm back in business. The sound problem is fixed.

My Iphone6s is less than a year old. It has been working perfectly until one day I noticed that I couldn't hear well through the handsets speaker. I tried all the traditional fixes, such as a hard reset, wiping the little speaker, fiddling with settings. I had even taken it to a repair store and had the whole speaker replaced, however the volume was still low.
Out of desperation, I found the suggestion to wipe with rubbing alcohol (carefully so as to not push dirt into the holes) and sucking on the speaker, tried this (while doubting that it would actually work) but this is the only thing that worked. The volume problem is completely resolved! My handset speaker is back to normal now.

Thanks for all the tips. Cleaning earpiece slot with alchol, toothpick and soft cloth, and sucking on earpiece (lol) did the trick for me. Probably pocket lint is problem as it was when headphones jack hole (lol) got lint in it.

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