How to Fix: Cannot Sign into iMessage or FaceTime


After updating iPhone, iPad or iPod Touch to new version of  iOS like iOS 8, lot of users can’t login into iMessage or FaceTime. This issue already happened in iOS 7.

They also got error message like this.

iMessage Activation Could not sign in. Please check your network connection and try again.

could not sign in to imessage

Solution 1:-

  1. 1. Launch Settings app. Scroll down and find “iTunes store & App Store”.
  2. Log out from iTunes store & App store account.
  3. Turn off your iOS device and wait 1 or 2 minutes then turn your Apple device back on.
  4. Now go to Settings -> iTunes store & App store. Now log back again.

Solution 2:- (Reset Network Settings) 

  1. First turn of iMessage. Go to Settings -> General -> iMessage -> Turn Off
  2. Turn off Face time. Go to Settings -> General -> FaceTime-> Turn Off
  3. Reset network settings using Settings -> General -> Reset -> Reset Network Settings.
  4. Now connect your WiFi.
  5. Now turn on iMessage and FaceTime. Try to connect.

Solution 3:- (Reset All Settings)

  1. Reset All settings
  2. Go to Settings -> General -> Reset -> Reset All Settings.
  3. Then connect to FaceTime or iMessage.

SEE ALSO: How to Fix Message Search Not Working Issue After iOS 8 Update

Solution 4:-  (change WiFi DNS)

  1. Go to Settings -> WiFi and choose your WiFi connection.
  2. Change the DNS to 8.8.8.8 and now try to connect iMessage and FaceTime.

Solution 5:-

Go to Settings -> General -> Date & Time and Turn on “Set Automatically” option.

Now try to connect FaceTime & iMessage.

Solution 6:-

  1. Backup your iOS device using iTunes.
  2. Reformat your iPhone or iPad. Go to Settings -> General -> Reset -> Erase All content and settings.
  3. Then restore your device from iTunes.

Solution 7:- (suggested by peter)

  1. Press and hold both Power Button and home button together for 10 secs.
  2. Your device will soft reset. Then re-login to both FaceTime and iMessage using Settings.

If you have any other solutions for this problem, do let us via comment.

8:45 am

42 responses to How to Fix: Cannot Sign into iMessage or FaceTime

Solution 7:-

Hold down the Power Button and the Main home button for 10secs.
The device will soft reset.
Then re-login to both iMessage and FaceTime via Settings.
Now it should all work.

Solution 7 : – Worked for perfectly for me. None of the others would do the job. Thank you very much Peter. You rock!

I have successfully used Face Time, since I first bought my ipad several years ago. Now I cant get signed in..& Ive tried all of the suggestions

what it helped me was a full restore, but I had to set it up as a NEW iPad! others did not help, neither a full restore with an iCloud backup!

I just bought this stupid phone and the problem came up after an update to IOS 8.03. I guess i'll return it. Not having a lot of confidence in Apple.

Solution 7 worked for me on my iPad 3, iOS 8.3. Thanks for the help, I was starting to get very frustrated! Solutions 1 and 4 did not work, neither did others I saw on other web sites.

None of these solutions work for me.

Is this because of bad iphone handset or because of apple bad network?
Should I bring this iphone to iphone service center?

I wonder why lot of people say iphone better than Android…
I've never found problem like this in my android phone…

It worked it was easy cause I log in to FaceTime and it said something of activate then I went online and i found this what you have to do is go on settings – wifi then click the the mini button and it says DNS then put 8888 and boom ????????

Yeah, this isn't working for me either. Is there any chance that it can be fixed at an Apple store? Hopefully yes 🙁

After trying most of suggested solutions but without result, I tried to sign in from Setting > Messages or Setting > FaceTime app and it works well for both FaceTime and iMessage

FIXED! I hit the link under Solution 3 for "problems after updating to 8" (I had TONS of photos of the grands taking up space, preventing update) and I tried the LANGUAGE switch-then-switch-back option and it worked!!!! The only thing, I don't know Spanish either so I advice making a mental note where you gotta go back into…it took me a bit without being able to read Spanish, HA

THIS IS HOW TO FIX THE PROBLEM 😀
(Switch iMessage and Facetime off) then,
1. Go to "Settings" >>>
2. General >>
3. Date & time >
4. Set automatically !

wait for 20 seconds, then; switch it back on.

thank you so much!! worked instantly ! anyone who the above list didn't work try this. it's easier and works!

Fix: Apple support said Apple ID status was in "challenged" state. They removed this status and registered my email again for iMessage and FaceTime.

My issue: Could not sign-in to iMessage. Would enter username/password and get to the spinning verify section, before getting kicked back to the sign-in screen again. No errors.

Caveat: The first couple levels at Apple support were unable to help me. I had to keep getting passed up the senior levels until I found someone who knew how to look at the apple account.

Thanks! Changed DNS to "8.8.8.8" worked for my iPad!

But, be aware — Not to "8.8.8.8."
Extra "." after the last 8 is NOT needed.

Thanks, Peter. Number 7 worked. I'd been trying to figure out why iMessage quit working on my iPad and your solution worked and what a simple solution!

Please help me i cant sign in my iphone and facetime using my accounts (old and new), but when i use my friend's acc it logged in, it also logged in using my acc on my friend's phone. It's like i'm banned or something. Please email me at si_neg_labs@yahoo.com if you have a solution. Thank you in advance.

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