Apple TV remote not working? Here's how to fix it


This problem mostly happened because of the dead batteries. So change the batteries. Use coin battery : CR2032 or BR2032 lithium 3.0 V batteries.

Also read : Apple support guide to change the batteries.

Solution 1:

  • Hold your remote close to Apple TV
  • Press and hold Menu and Rewind button together for 6 seconds. Your apple TV might give a single flash after 6 seconds. So the remote now works.

Solution 2: (If the pairing not working with Mac)

This problem happened because of the Mac settings. On your Mac, go to Apple ->System Preferences -> Security & Privacy.

Select “Click the lock to make changes” option. Let it unlock the computer. Enter username and password.

Mac disable remote control

Click “Advanced” button and un-check “Disable remote control infrared receiver”.

Then click “OK” button.

Solution 3: (Use remote app)

Install the remote app in your iPhone, iPad or iPod to control Apple TV and follow the Apple support guide.

Solution 4:-

Press the Menu button and check if the Apple TV light blink? If not then follow the steps.

  • Reboot your Apple TV. Hold down Menu button and Down button together until light blinks. Un-plug the device. Wait 6 seconds and plug it back in.
  • Un-pair and re-pair the remote: To un-pair remote, hold down Menu & Left button together until icon(remote with 2 cloud like icon) appears on the screen. This means remote un-paired.
  • Then re-pair the remote : Hold down Menu button & Right button together.

If you have any issues, do let us via comment.

5:16 pm

4 responses to Apple TV remote not working? Here's how to fix it

My wife does have the Apple Remote app on her iPhone, but it cannot wake up the AppleTV, which then appears to be not on the network. If I wake it up, the Apple TV often does not recognise her Apple Remote app until she restarts her phone! 😮

However, my Android phone (with IR, ie. Samsung) works every time. I have found one more fix for her. By the way, the Apple Remote itself is doing nothing when trying the Menu+Down or Menu+Left re-pairing fixes, even after dismantling and cleaning the internal parts and ensuring that the buttons all click fine. To replace the Apple Remote (apart from ordering another one) I discovered that the Apple TV settings (in the Remotes section) allowed programming unused keys on another remote to be used for the Apple TV controls! 😀 Now the Hitachi TV remote can control the Apple TV, and I've drawn her a guide to which buttons to use.

Oh, by the way! The Android app that works perfectly with my Samsung Galaxy S5 to control the Apple TV and other TVs and devices around the house is called Peel Smart Remote (by Peel Technologies). I tried numerous other Android remote apps that were useless.

Leave a Reply